FAQ

FAQ

Using PressWise

Can PressWise accept file formats other than PDFs?

Yes, you can upload .tif, .eps and .jpg files into the PressWise system. When doing so:

– a Catalog items is converted to a .pdf immediately
– an Estimated job is converted to .pdf at imposition

What about credit card processing in PressWise?

Yes, PressWise supports credit card processing. You just need to select the credit card gateway that you want to use (VeriSign or Paypal are supported), and enter the API keys from your gateway provider.

Does PressWise keep customers informed about job status?

Yes, PressWise will send an email to the person who placed the order at:

– Order Confirmation
– Request for job approval
– Ship Confirmation

You can also enter your own SMTP account settings and have all your outgoing PressWise emails go through your own mail server.

Can I set up my vendors/suppliers in PressWise?

Yes, the vendor tab in PressWise allows you to create and manage your own list of suppliers eg if you want to offer a portfolio product but don’t have the capability of producing it yourself, you can still make it available to order for your customers.

PressWise allows you to create products/tasks that will be automatically outsourced to specific vendors. When an order for one of these products is placed, it goes directly to your chosen vendor.

Jobs will be tracked on the “Outsourced” tab of the production dashboard when a job goes to production.

If that vendor is also a PressWise subscriber, you will get constant updates on where it is in the process.

How many customer storefronts can I set up in PressWise?

PressWise lets you set up unlimited storefronts without any additional charges. You can control the look and feel of your storefronts and can use CSS to overwrite any existing styles if you wish.

I already have customers on a web storefront. Do I have to move them to PressWise?

Although PressWise comes with the ability to create unlimited web-to-print storefronts, we also offer full support and connectivity for most third-party web storefront products too, including:

  • Prisme
  • Saepio
  • Four51
  • Pressero
  • PTI
  • PageFlex
  • PageDNA
  • RedTie
  • Pixfizz
  • PrintNow

New web storefront partners are being add all the time, so if you have a web-to-print product not listed above, just let us know. PressWise offers a set of APIs that make it easy to integrate with most third-party systems.

Can I export financial data to my accounting system?

Yes, PressWise PressWise lets you export your data in both QuickBooks and Peachtree formats. You can then import this data into your accounting program. The whole process should take less than five minutes.

If you self-host however, you can also set your system up so that you can pull your accounting data directly from PressWise.

Do you support third-party shipping services?

Yes, PressWise includes integrated UPS, FedEx and Endicia shipping services, with support for third-party billing and blind-shipping.  On-demand shipping labels are printed seamlessly, as workers barcode scan each package to be shipped.

To improve client communication and speed the billing cycle, email notifications, which include package tracking links and an attached PDF invoice, are sent to clients as each shipment is completed.

PressWise also lets you upload a shipping list for items shipping via UPS so you can bulk print a job, and ship to multiple locations.

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