“PressWise offers a modern, web-based job ordering, processing and proofing system that allows our entire staff to stay on the same page at all times.”
“I must tell you all how refreshing this response is. When I sent my email, most of the time we would get a canned response from a software provider that we would have to be put in line and they might get to it. In our business we do not have that luxury and never give our client that answer. When a client asks, we jump.
All this to say, thank you and I truly appreciate a company that knows how to deliver exceptional service.” [In response to client service email.]
“Before PressWise, each order would take about an hour of admin time to create the estimate and job ticket, get the job into production and get it shipped. With an average of 225 orders per week at an average order of $500, the cost of manual processing rapidly ate into margins. Each job now consumes an average of 20 minutes of labor, resulting in an annual savings for us of about $45,000. While we do still use a paper job ticket, we could – and likely will – eliminate that, resulting in even more savings.”
Without having a tool like PressWise that enables us to batch process and automate the workflow, it’s doubtful we would be profitable on digital projects. Instead, we are more profitable on digital than ever before!
“We used to have a basic web-to-print system that sent orders to use by email, as well as a separate MIS. Neither system could communicate with the other, and the MIS itself was limiting. One day a customer underwent a corporate rebranding, and we received over 400 business card orders, which had to be manually entered, downloaded, imposed, processed, cut and delivered. We realized at that point we could not carry on with business as usual.” “I love the responsiveness that we experience in working with the Presswise team. Having worked with other software companies I can honestly say you all stand head and shoulders above the rest with regard to support, service and product development.”
“For DPI, prior to implementing PressWise, a typical order consumed as much as three hours of cumulative administrative time. Using an average hourly burdened rate in the neighborhood of $35 per hour, the average cost per order was approximately $105. To scale our business, we needed to eliminate as many touches as possible and streamline that workflow. With orders ranging from $5 to several thousand dollars, an average administrative cost of $105 per order was clearly not sustainable. Today, all orders flow through PressWise, and using its automation features, are queued directly into production. This could be something as simple as an order for business cards, or a complex sales kit that includes promotional items. There is no way we could handle 3,000 to 4,000 orders per day without this automation. You could throw people at it, but you could never afford to do it that way. Nor could you promise next day delivery, which we are able to do in most cases now.”
“I don’t know how you do it, but you have the most wonderful group of employees. Every single person I have come in contact with is a 10 when it comes to customer service, technical know-how, and responsiveness. I had a good conversation today with Jeff, who did a wonderful job of making me feel appreciated as a customer. You are building a great company.”