Training
How is training provided?
Training is provided online via a series of how-to videos, user guides, knowledge base and one-on-one GoToMeeting classes upon request.
We built the business this way to keep implementation costs down for our clients and to make it faster/easier to get up to speed. This approach has worked very well so far for our clients, and allows us to provide the best support for all of our customers.
How long does training take?
Well, you could be asking about two different kinds of training.
The training we give you.
We provide an ever expanding video collection and selective direct one-on-one training. We generally spend 6-8 hours online working with each new company and will tailor the sessions to your indivual skill set and learning style. Many highly self-motivated users have completely trained themselves by using the videos and diving right into using the product.
The training you give your workers on an ongoing basis.
Sales, CSR, Prepress, Production, Press, Bindery, Bookeeping, and Admin roles all use different aspects of the system. Here is the breakdown of how long each role “typically” takes to learn:
- CSR (2)
- Sales (2)
- Prepress (4)
- Production Manager (4)
- Production/Press (2)
- Bindery (1)
- Shipping (2)
- Admin (6)
- Bookkeeping (1)
Note: these overlap a lot. It does not take 4 hours to learn Sales & CSR.
What is the best way to approach training?
Have a strong top-down culture that embraces change with excitement.
Print isn’t ever going back to being the kind of business it was in the 90’s, so you may as well automate as much of your business as you can and make the most out of it. Embrace the things that have become possible via technology. The internet, digital printing and modern marketing techniques have all had a hand in changing what it means to be a “printer”.
Let’s be the best we can be and continually strive to improve our operations. This attitude toward change is rewarding both financially and psychologically.
Pick the right person to drive PressWise adoption in your business.
Who is your most computer-savvy, afraid-of-nothing, wants-to-know-it-all employee?
Usually this person will be a prepress manager, production manager, or IT worker, but they can come from any position. Choose the right person to learn the system and share their knowledge with everybody else.
Assigning an unmotivated person (who is very resistant to learning & trying new things) to drive your PressWise adoption can be the beginning of a long road.